Tenant FAQs

Are pets allowed?

Usually yes. There are restrictions based on number of animals, breed and size. Pets are not allowed at every property managed by ALPS so make sure to check with the property manager before bringing home a new family member. In general, ALPS’ pet restrictions are as follows:

  • No aggressive or large breeds-doberman, chow, pit bull and great dane are examples.
  • Limit of 2 pets per property
  • No puppies or kittens
  • There are additional fees and deposits required for pets.
  • Pets are not allowed at any of ALPS’ managed properties for any period unless agreed to in writing in the lease.
Where do I get a key to the mailbox?

In most cases you will need to take your lease to your nearest post office to obtain your mailbox number and key.

When is my rent due and where can I pay rent?

Refer to your lease to determine exactly when your rent is due and when late fees will be charged.

Rent can be paid by mail to ALPS, PO Box 202344, Austin, TX 78720-2344 as stated in your lease agreement or in person at ALPS 11573 Jollyville Rd., Austin, TX 78759. You may also pay online by clicking on the Pay Online link at the top of this page. The online payment feature is designed for Windows Internet Explorer or Google Chrome web browser.

Our office is open Monday through Friday from 9:00 AM to 5:00 PM. Our office does not accept cash payments. Our office can not be responsible for lost payments.

Please make sure your home address is written on your funds. Acceptable forms of rent payment are local personal checks, cashiers checks or money orders, and online payments. The very first rent payment and security deposit must be paid by cashiers check or money order.

How do I get help for maintenance and repairs?

All maintenance and repair requests must be made in writing. You may submit your request by sending them to our PO Box as stated in the lease, through our website, or by fax. Be sure to include a valid e-mail address and the best contact information to reach you.

How long should I wait to hear back from someone regarding a service request?

In a non-emergency situation, please allow 2-3 business days. If you have not heard from a vendor after this amount of time, please contact our office. If the home you are renting is covered by a home warranty, our office has no control over when a vendor might contact you.

What do I do if I have maintenance or repair emergencies?

Emergencies are uncontrolled running water, electrical short circuit, the smell or presence of gas, fire or smoke, and carbon monoxide. There are few emergencies. However, should you have a maintenance emergency, you can call our main office number 512/794-8171 24 hours a day. If you have a valid emergency, someone will contact you as soon as possible to assist you. Stay by your phone and off the line. For fire, medical or natural disasters always call 911 before you contact our office.

What am I responsible for maintaining?

Residents are responsible for the monthly changing of their air conditioner/heating filters, replacing smoke detector batteries when needed (twice a year or more frequently), replacing light bulbs, replacement of sink washers, keeping provided appliances clean, and yard maintenance and watering, unless this is provided by the owner. If you are not sure of your responsibilities as a resident, please refer to your individual lease, the Resident Handbook, or call our office.

Do I need approval to paint, or change something in the home I am renting?

BEFORE YOU BEGIN any changes or modifications to the property (inside or outside your home) you must submit, in writing, a detailed request. Failure to submit a request is a violation of the lease agreement and could result in deductions from your security deposit.

Do I need renter's insurance?

Although not required, it is HIGHLY recommended that all residents carry renter’s insurance to protect themselves and their personal property against losses. The owner’s insurance does not cover your personal property. Being faced with having to replace all your valuables can be a financial disaster. Your insurance agent can advise you on this type of coverage. The cost for most renter’s insurance is very affordable and well worth the expense.

What happens if I need to move before the end of my lease?

Your residential lease agreement outlines your obligations under the lease. You will be financially responsible for the rent until a replacement tenant is found. Please consult with your property manager as soon as possible to discuss your situation in detail before breaking your lease. Breaking your lease can adversely affect your credit.

What do I do if I need to move out?

At the end of your initial lease term, your lease automatically goes month-to-month with the same terms in place unless you or ALPS provide a notice to vacate. You are required by your lease to provide a written 30 day notice to vacate (unless a different amount of time is required under your lease) to Austin Landmark Property Services. You are responsible for ascertaining that we received the notice. We must receive the notice in our office by the first of the month prior to your vacating. The exact notice requirements are in your lease. Please refer to your particular lease agreement. You need to mail your notice to us. Once we have received your notice to vacate, you will be contacted by an agent from our office. The agent will make arrangements to market the property. Please review your lease agreements for your obligations under the lease concerning our ability to show the property.

What happens if only one of the residents on the lease moves out?

Contact your property manager to discuss the procedures and forms necessary to remove or add a resident. The security deposit will remain with the lease until all residents in a property have moved out.

Does Austin Landmark Property Services allow sub-leasing?

Austin Landmark Property Services does not allow sub-letting under any circumstances.

Can I have a satellite dish?

Yes, if allowed by any Homeowner Association in place. If you live in a subdivision that has a HOA, you must install the dish in accordance with the HOA’s Declarations and Covenants, no exceptions. This may require that you get permission from the HOA as well. The dish may not be installed on the roof or any other part of the structure. You must submit a request to ALPS and sign an agreement prior to installing the dish. Consult your property manager for specific details regarding a satellite dish at your property.

Who is responsible for pest control?

Residents are responsible for pest control treatments unless it is for wood damaging insects. You may consult with your property manager about specific details should you have an unusual pest control problem.

Why does Austin Landmark Property Services want to survey my home?

As the owner’s agent, we are responsible for reporting the condition of the property. By surveying the property on an annual basis we are monitoring the maintenance, care, and condition of the owner’s investment. This also benefits you, as our owners are now in a position to approve maintenance, repair and replacement items that might not have come to light, otherwise. According to the lease agreement, it is our right to see the property, but we respect that this is your home. The survey company or one of our staff will set a date and time for the visit. You are welcome to be at home during the survey, although this is not a requirement. You are fortunate to live in a home where the owner is conscientious about maintaining his or her property.

Contact Us Today

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What People Say About Us

4.8 /5
142 Reviews

Aug 14, 2019
Google Austin Landmark Property Services, Inc Jessica
They are always responsive when there is a maintenance issue and find resolution quickly!
Aug 12, 2019
Google Austin Landmark Property Services, Inc Joseph
Great service from ALPS! They were very accommodating and were always helpful when we had any questions. These are great guys and I can't recommend them enough!
Jul 20, 2019
Google Austin Landmark Property Services, Inc Edward
ALPS does a good job of keeping the property in good condition and finding tenants who will take care of the home. They are always friendly and responsive. They are definitely on top of maintenance issues. When the HOA attempted to charge me for a trash can that had not been put away in time, the PM reviewed the photograph and proved that the trash can wasn't on my property. This resulted in the HOA's fee being returned.
Jul 10, 2019
Google Austin Landmark Property Services, Inc Michael
ALPS is a fantastic property management company. We came to ALPS with an eclectic and problematic property, and our manager Marc Witmer has maintained it with equal parts patience and perseverance. Class A kind of guy. You hire a manager to be effective - he is - but we didn't expect also to like him so much as a person. Highly recommended to all.
Jul 3, 2019
Google Austin Landmark Property Services, Inc Mark
We have recently started renting a property managed by ALPS, and they have more than exceeded our expectations making our move in and utilities set up seamless. They have been accommodating, available, polite and professional in every interaction. Reading property management reviews in general, you are always hesitant when moving, and the last thing you want to feel is less than important, but with ALPS we feel they are there to truly support us. We would definitely recommend ALPS.
Jun 21, 2019
Google Austin Landmark Property Services, Inc Kathryn
Austin Landmark Property Services (ALPS) took over the lease for another management company at an apartment I rented. Aside from 1 minor incident where ALPS hadn't been made aware that our unit was still occupied an agent opened our door for a showing. She was quite obviously mortified, as well as apologetic (I don't believe she was affiliated with ALPS). We let the potential tenants view the unit, mistakes happen. I did follow up and notify ALPS of the situation and they were extremely apologetic and we never had any other issues. Frankly we wish this company had taken over long before our lease ending because we would have stayed. It was such a relief because this company was so polite whereas the previous one was just so dang rude- it made no sense. My communications were with Michael Ebert who was both polite and diligent when addressing our concern for privacy. I was also very pleased to receive a voicemail thanking me for cleaning the apartment so well at move-out. He said it wasn't typical to be so clean. I got my entire security deposit back...which, by the way, was 2 months worth of rent bc of my cool ex's poor credit. Anyway, I got every penny back. So, for anyone complaining about not getting deposits back- hit me up because Nana really taught me how to clean well. Or, just clean the apartment. Tips: Don't leave any trash- if you have large items to throw out either donate, craigslist, or contact the city to have it removed Sweep and mop the floors Vacuum any Carpet Wash the toilet, shower, mirrors Give the windows a wash- why not- as least wipe them down Clean ceiling fans Check your baseboards- any majorly accumulated dust anywhere Clean your cabinets out (bathroom and kitchen) You might even wipe down the outside -especially in the kitchen by the stove. Simple green is your friend Clean your Fridge Clean the stove- inside and out (I recommend easyoff for inside stove) If any of your walls have scuff marks that can be wiped off- do it. Remove any nails and screws and sparkle the holes. View it from the perspective of a new tenant- you would like to have a clean place right? If you don't want to clean it, then you will pay because someone needs to clean it. If you would like your money back, clean the apartment. View it from the perspective of the property owner- how would you like to maintain the integrity of your property? Slumlord or pride in ownership? My experience is that I'd be more than happy to work with Austin Landmark Property Services again in the future.
Jun 11, 2019
Google Austin Landmark Property Services, Inc Enjoy
I live in rental property that ALPS manages. The staff always respond to a call and I am treated like a person not just a consumer. The property is well maintained. Letitia Parson
May 22, 2019
Google Austin Landmark Property Services, Inc Cindy
Best property management company! Very well-maintained property. Very responsive to maintenance issues. I only had maintenance issues a few times in the three years I rented the property but each time, I reported an issue, someone called me within a day to schedule repair. When I moved, they were very fair with return of my deposit. I would definitely rent from them again!
Jan 27, 2019
Google Austin Landmark Property Services, Inc Josephine
I used this services so many years that i had never had to worry about anythings relating to my rental property, the management took care of everything right away. I was very happy and satisfied with their management services. if I can invest again, definitely I would go back to their service and I highly recommend this to my friends and or family. Laihin
Jan 19, 2019
Google Austin Landmark Property Services, Inc Fred
We work with property management companies across the nations, and I have worked with ALPS for almost a decade. It’s a pleasure to work with Mike Ebert’s team because their business operates on super-efficient systems and processes. This makes it easy on their vendors - keeping our costs down - thereby reducing maintenance costs for ALPS’ homeowners. We highly recommend them to tenants and owners.

Want to Learn More?

If you’d like to learn more about our properties and what it’s like to work with Austin Landmark Property Services, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process.  

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AUSTIN LANDMARK PROPERTY SERVICES

Street Address
11573 Jollyville Road
Austin, TX 78759

Mailing Address
PO BOX 202344
Austin, TX 78720-2344