Tenant FAQs

Are pets allowed?

Usually yes. There are restrictions based on number of animals, breed and size. Pets are not allowed at every property managed by ALPS so make sure to check with the property manager before bringing home a new family member. In general, ALPS’ pet restrictions are as follows:

  • No aggressive or large breeds-doberman, chow, pit bull and great dane are examples.
  • Limit of 2 pets per property
  • No puppies or kittens
  • There are additional fees and deposits required for pets.
  • Pets are not allowed at any of ALPS’ managed properties for any period unless agreed to in writing in the lease.
Where do I get a key to the mailbox?

In most cases you will need to take your lease to your nearest post office to obtain your mailbox number and key.

When is my rent due and where can I pay rent?

Refer to your lease to determine exactly when your rent is due and when late fees will be charged.

Rent can be paid by mail to ALPS, PO Box 202344, Austin, TX 78720-2344 as stated in your lease agreement or in person at ALPS 11573 Jollyville Rd., Austin, TX 78759. You may also pay online by clicking on the Pay Online link at the top of this page. The online payment feature is designed for Windows Internet Explorer or Google Chrome web browser.

Our office is open Monday through Friday from 9:00 AM to 5:00 PM. Our office does not accept cash payments. Our office can not be responsible for lost payments.

Please make sure your home address is written on your funds. Acceptable forms of rent payment are local personal checks, cashiers checks or money orders, and online payments. The very first rent payment and security deposit must be paid by cashiers check or money order.

How do I get help for maintenance and repairs?

All maintenance and repair requests must be made in writing. You may submit your request by sending them to our PO Box as stated in the lease, through our website, or by fax. Be sure to include a valid e-mail address and the best contact information to reach you.

How long should I wait to hear back from someone regarding a service request?

In a non-emergency situation, please allow 2-3 business days. If you have not heard from a vendor after this amount of time, please contact our office. If the home you are renting is covered by a home warranty, our office has no control over when a vendor might contact you.

What do I do if I have maintenance or repair emergencies?

Emergencies are uncontrolled running water, electrical short circuit, the smell or presence of gas, fire or smoke, and carbon monoxide. There are few emergencies. However, should you have a maintenance emergency, you can call our main office number 512/794-8171 24 hours a day. If you have a valid emergency, someone will contact you as soon as possible to assist you. Stay by your phone and off the line. For fire, medical or natural disasters always call 911 before you contact our office.

What am I responsible for maintaining?

Residents are responsible for the monthly changing of their air conditioner/heating filters, replacing smoke detector batteries when needed (twice a year or more frequently), replacing light bulbs, replacement of sink washers, keeping provided appliances clean, and yard maintenance and watering, unless this is provided by the owner. If you are not sure of your responsibilities as a resident, please refer to your individual lease, the Resident Handbook, or call our office.

Do I need approval to paint, or change something in the home I am renting?

BEFORE YOU BEGIN any changes or modifications to the property (inside or outside your home) you must submit, in writing, a detailed request. Failure to submit a request is a violation of the lease agreement and could result in deductions from your security deposit.

Do I need renter's insurance?

Although not required, it is HIGHLY recommended that all residents carry renter’s insurance to protect themselves and their personal property against losses. The owner’s insurance does not cover your personal property. Being faced with having to replace all your valuables can be a financial disaster. Your insurance agent can advise you on this type of coverage. The cost for most renter’s insurance is very affordable and well worth the expense.

What happens if I need to move before the end of my lease?

Your residential lease agreement outlines your obligations under the lease. You will be financially responsible for the rent until a replacement tenant is found. Please consult with your property manager as soon as possible to discuss your situation in detail before breaking your lease. Breaking your lease can adversely affect your credit.

What do I do if I need to move out?

At the end of your initial lease term, your lease automatically goes month-to-month with the same terms in place unless you or ALPS provide a notice to vacate. You are required by your lease to provide a written 30 day notice to vacate (unless a different amount of time is required under your lease) to Austin Landmark Property Services. You are responsible for ascertaining that we received the notice. We must receive the notice in our office by the first of the month prior to your vacating. The exact notice requirements are in your lease. Please refer to your particular lease agreement. You need to mail your notice to us. Once we have received your notice to vacate, you will be contacted by an agent from our office. The agent will make arrangements to market the property. Please review your lease agreements for your obligations under the lease concerning our ability to show the property.

What happens if only one of the residents on the lease moves out?

Contact your property manager to discuss the procedures and forms necessary to remove or add a resident. The security deposit will remain with the lease until all residents in a property have moved out.

Does Austin Landmark Property Services allow sub-leasing?

Austin Landmark Property Services does not allow sub-letting under any circumstances.

Can I have a satellite dish?

Yes, if allowed by any Homeowner Association in place. If you live in a subdivision that has a HOA, you must install the dish in accordance with the HOA’s Declarations and Covenants, no exceptions. This may require that you get permission from the HOA as well. The dish may not be installed on the roof or any other part of the structure. You must submit a request to ALPS and sign an agreement prior to installing the dish. Consult your property manager for specific details regarding a satellite dish at your property.

Who is responsible for pest control?

Residents are responsible for pest control treatments unless it is for wood damaging insects. You may consult with your property manager about specific details should you have an unusual pest control problem.

Why does Austin Landmark Property Services want to survey my home?

As the owner’s agent, we are responsible for reporting the condition of the property. By surveying the property on an annual basis we are monitoring the maintenance, care, and condition of the owner’s investment. This also benefits you, as our owners are now in a position to approve maintenance, repair and replacement items that might not have come to light, otherwise. According to the lease agreement, it is our right to see the property, but we respect that this is your home. The survey company or one of our staff will set a date and time for the visit. You are welcome to be at home during the survey, although this is not a requirement. You are fortunate to live in a home where the owner is conscientious about maintaining his or her property.

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What People Say About Us

4.8 /5
135 Reviews

Jan 27, 2019
Google Austin Landmark Property Services, Inc Josephine
I used this services so many years that i had never had to worry about anythings relating to my rental property, the management took care of everything right away. I was very happy and satisfied with their management services. if I can invest again, definitely I would go back to their service and I highly recommend this to my friends and or family. Laihin
Jan 19, 2019
Google Austin Landmark Property Services, Inc Fred
We work with property management companies across the nations, and I have worked with ALPS for almost a decade. It’s a pleasure to work with Mike Ebert’s team because their business operates on super-efficient systems and processes. This makes it easy on their vendors - keeping our costs down - thereby reducing maintenance costs for ALPS’ homeowners. We highly recommend them to tenants and owners.
Oct 24, 2018
Google Austin Landmark Property Services, Inc Susan
Our family has leased our home through ALPS since 2011. They are professional, supportive, and NICE! It is a family business. We started with father Rick, and now we work with his son Mike. This is a top-notch organization with a personal touch. What more could you want?
Sep 20, 2018
Google Austin Landmark Property Services, Inc Bahij
I am a landlord that has used ALPS for almost 8 years now and the main thing I look for in a company I do business with is honesty, integrity, and responsiveness. ALPS, and specifically my broker/agent Marc Witmer, embodies all these things. Highly recommended.
Jul 31, 2018
Google Austin Landmark Property Services, Inc Shari
I got home Friday from work and it was 84° and climbing in the house, while the thermostat was set on 75. It’s a Texan’s worst summertime nightmare, the AC going out. I submitted my repair request online and quickly made arrangements to stay elsewhere for the weekend, not expecting to hear anything back until Monday morning. Much to my surprise, I received a call at 9:30 AM Saturday morning from an electrician asking if I was available, they could be there in 30 minutes. Upon arrival, the friendly electrician quickly identied the problem, left to purchase a part, returned and fixed the AC unit within 1 hour! Needless to say, I am very pleased with not only the outstanding service of the electrician, but Alps as well. In my contract, it clearly states that a broken AC is an urgent matter, but not an emergency- therefore, it would usually be handled M-F. Alps went above and beyond my expectations by the expedient turnaround of this maintenance request.
Jul 20, 2018
Google Austin Landmark Property Services, Inc Taylor
Been renting with ALPS for about a month and the onboarding experience has been extremely pleasurable. We've had some stuff break and some unseen difficulties but Mike Ebert and his team have been extremely responsive and helpful throughout!
Jul 18, 2018
Austin Landmark Property Services, Inc Frances
So far everything has been very good and answering maint. request.
Jun 22, 2018
Google Austin Landmark Property Services, Inc Shelli
I have been a tenant of Austin Landmark Property Services at my previous home I was renting and had a great experience with Marc! He not only is an awesome property manager, but is extremely fair, quick and efficient with a positive attitude at fixing any problems and truly cares for his tenants. I wish I could take him with me to my next property and will greatly miss him!
Jun 6, 2018
Google Austin Landmark Property Services, Inc Nathan
Pam and Marc were fantastic! I was needing a house quickly and had to put my faith in this company to get me into a good house for my dog and me. I moved down from Minnesota to Leander Texas. I did all the applications online and was able to sign and pay online as well. It was sight unseen(all I had to go on were the great pictures that they posted on Zillow and the ones they sent via email). I love the house and if I move to a different place later, I will definitely go with them first. Thank you for a great experience. By the way, I am Retired Navy and I have a great job at Dell. This is not an internal review. I have seen those and I am definitely not fake.
Apr 14, 2018
Google Austin Landmark Property Services, Inc Ed
ALPS has done a great job of managing several properties for us. They've taken a lot of the headaches out of owning rental properties.

Want to Learn More?

  If you’d like to learn more about our properties and what it’s like to work with Austin Landmark Property Services, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process.  

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AUSTIN LANDMARK PROPERTY SERVICES

Street Address
11573 Jollyville Road
Austin, TX 78759

Mailing Address
PO BOX 202344
Austin, TX 78720-2344