Austin Landmark Property Services


March 2017

11573 Jollyville Rd.
Austin, TX 78759

Mailing Address
PO Box 202344
Austin, TX 78720

Contact Us
Phone: 512.794.8171

View Owner Statements

Our Services

  • Real Estate Services to Buyers and Sellers
  • Out of State Property Management Company Referrals
  • Maintenance and Make Ready Services for our Owners and Referring Agents
  • Managing For
    YOUR Success

    Rick Ebert REALTOR® MPM®
    512.794.8171 X 217

    Karen Ebert REALTOR® MPM®
    512.794.8171 X 215

    Mike Ebert, REALTOR®, RMP®
    Director of Property Management
    512.794.8171 X 211

    Marc Witmer REALTOR?
    RMP® MPM®

    Property Manager
    512.794.8171 X 222

    Pam Fite
    Assistant Director of Operations
    512.794.8171 X 214

    Mike Gonzales, REALTOR®, TRLS®
    Property Manager
    512.794.8171 X 218

    Shelly Longoria, REALTOR®, TRLS ®
    Property Manager
    512.794.8171 X 210

    Jason Majek, CPA
    Accounts Coordinator
    512.794.8171 X 216

    Yvonne Dougherty, CTA
    Leasing and Management Coordinator
    512.794.8171 X 220

    Jeff Ebert
    Maintenance Coordinator
    512.794.8171 X 224

    Best Practices

    Check Your Insurance: Events can happen - flood, extreme heat, earthquakes, fire, and more! It is important to check your insurance to obtain the best coverage possible and ensure that it is current.Review now with your insurance agent before a disaster/emergency occurs.

    If an Emergency Occurs: Please be patient and avoid tying up critical phone lines and our time. Our first priority during any emergency is to handle the situation, taking any necessary measures for the safety of your property and your tenants. Then, we will contact you as soon as we are able.


  • In February, ALPS staff members attended the annual Texas Style Conference of the National Association of Residential Property Managers, NARPM, in Austin. This conference runs in conjunction with the Texas Association of Realtors conference. Staff attended required Ethics classes and took classes towards professional designations, and became informed about legal and legislative changes that could impact our clients and their properties.
  • Texas currently has the 10th largest economy of any nation in the world.
  • Austin claimed #1 top spot as best places to live, according to U.S. News & World Report.
  • Austin area’s population is expected to double in the next 10 years which should keep rents stable or increasing.
  • Austin was named one of the 10 best cities to raise a family.
  • Austin’s seasonally adjusted unemployment rate is 3.2% which basically means that anyone who wants a job can find one.
  • See Rick's blogs on the ALPS Facebook page>>

    When It is NOT a Pet

    Ordinarily, property owners have the right to refuse animals while renting their property. However, specific circumstance exists when there is a dog, cat, or possibly another animal the law does not consider a “pet.” When a disabled person with an assistance animal applies to rent a property, a property owner cannot refuse to rent to the prospective tenant on the grounds of having an animal or “pet.” An assistance animal is definitely NOT a pet. This is law under Title II of the American Disabilities Act of 1990.

    Definition of a service animal - a service animal is one individually trained to do work or perform tasks for the benefit of a person with a disability. A service animal, such as a dog, can be any breed or size. It might wear specialized equipment such as a backpack, harness, special collar, or leash, but this is not a legal requirement. Service animals are not always limited to dogs.

    Determining a true service animal - housing providers may ask an applicant or tenant to provide documentation from a qualified professional that the individual has a disability and requires a service animal as an accommodation.

    What you cannot ask - housing providers may NOT ask an applicant or tenant to provide:

  • Any details about the applicant's/tenant's disability
  • Medical records
  • Proof of training (such as a training certificate)

  • Forgo “no pets” policy - under Federal, State, and local Fair Housing laws, individuals with disabilities may ask their housing provider to make reasonable accommodations in the property to allow for their use of a companion/assistive animal and remove any “no pets” policy.

    Service Animal Training – generally, they train most service animals to assist the disabled person with individual needs relative to that person's disability. While some animals receive certification papers, others do not. It is legitimate for a person with a disability to train his/her own service animal. There is currently no national standard with which to evaluate the training or performance of any type of service animal, including guide dogs. You may not require the disabled tenant to provide proof of the service animal's training.

    No additional Deposits - a service animal is not a pet and you cannot lawfully require any additional deposits. You also cannot retaliate by creating a higher deposit or higher rent than what you would require for other prospective applicants for the property.

    Service Animal Damages – you can hold the tenant responsible for the actions of his/her animal for any damage to your property. Additionally, the tenant must comply with any of your established policies such as cleanliness and maintenance of the unit as well as leash requirements and noise guidelines. In most cases, assistance animals are usually well behaved.

    Proper tenant screening - you cannot refuse to rent to a disabled tenant and their service animal, but as your property manager, but you can require them to process through the same application practices as other tenants. You do not have to accept an application with a poor rental record using your standard screening requirements.

    Obviously, a service animal is a sensitive issue and as your property management company, we know the importance of following the law to avoid any legal issues. However, we will require them to meet our screening standards to protect your investment.

    ALPS Associations

    The material provided in this newsletter is for informational and educational purposes only.
    It is NOT legal advice. Although we believe this material is accurate,
    we cannot guarantee that it is 100% without errors.

    Services Provided By:

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