Austin Landmark Property Services


February 2017

11573 Jollyville Rd.
Austin, TX 78759

Mailing Address
PO Box 202344
Austin, TX 78720

Contact Us
Phone: 512.794.8171

View Owner Statements

Our Services

  • Real Estate Services to Buyers and Sellers
  • Out of State Property Management Company Referrals
  • Maintenance and Make Ready Services for our Owners and Referring Agents
  • Managing For
    YOUR Success

    Rick Ebert REALTOR® MPM®
    512.794.8171 X 217

    Karen Ebert REALTOR® MPM®
    512.794.8171 X 215

    Mike Ebert, REALTOR®, RMP®
    Director of Property Management
    512.794.8171 X 211

    Marc Witmer REALTOR?
    RMP® MPM®

    Property Manager
    512.794.8171 X 222

    Pam Fite
    Assistant Director of Operations
    512.794.8171 X 214

    Mike Gonzales, REALTOR®, TRLS®
    Property Manager
    512.794.8171 X 218

    Shelly Longoria, REALTOR®, TRLS ®
    Property Manager
    512.794.8171 X 210

    Jason Majek, CPA
    Accounts Coordinator
    512.794.8171 X 216

    Yvonne Dougherty, CTA
    Leasing and Management Coordinator
    512.794.8171 X 220

    Jeff Ebert
    Maintenance Coordinator
    512.794.8171 X 224

    Best Practices

    Check Your Insurance: Events can happen - flood, extreme heat, earthquakes, fire, and more! It is important to check your insurance to obtain the best coverage possible and ensure that it is current.Review now with your insurance agent before a disaster/emergency occurs.

    If an Emergency Occurs: Please be patient and avoid tying up critical phone lines and our time. Our first priority during any emergency is to handle the situation, taking any necessary measures for the safety of your property and your tenants. Then, we will contact you as soon as we are able.

    Off to a Good Start in 2017

    • Our property manager, Mike Gonzales earned Austin NARPM® Chapter member of the year and will serve as the local chapter president this year. Three of our staff members, Mike Ebert, Mike Gonzales and Shelly Longoria, will serve on the Chapter Board of Directors.
    • Texas pace of job creation exceeded the nation in 2016 and our unemployment rate for the state held at 4.6%.
    • Austin's unemployment rate went to 3% in November, 2016.
    • We look forward to continued success for all our clients in this year and are pleased to Manage For Your Success.
    • See Rick's blogs on the ALPS Facebook page>>

    When Handed Lemons, Make Lemonade

    People have many fears when deciding to rent their home or contemplating buying an investment property. Horror stories abound about damage and difficult tenants. They have made many movies that portray outrageous tenant situations. Unfortunately, difficulties can arise and this is why there are property management companies.

    Many things go into having a healthy investment. A good landlord insurance policy and a preventative maintenance program are two of them. However, good tenancy is a major key to maintaining your property. So, what do you do when there is a poor tenant in your property?

    You have already taken the first positive step by hiring us as your management company. We do take proactive steps in reducing the risk of a poor tenancy. However, we know that no matter what measures you take, problems can occur. For instance, we process and select a well-qualified tenant for the property. We require a healthy security deposit and set up the right rental agreements and addendums. We address maintenance problems and tenant complaints.

    It may be that the tenants move in and for a while make timely payments and care for the property. Sometime later, the rental payments become difficult because the tenant has lost their job in this difficult economy or there has been a debilitation illness without healthcare. Because of their fear of losing a place to live, they evade the situation until an eviction becomes the only alternative. However, we are here to handle things if the tenant becomes a problem. There is just no way of knowing what human behavior will take place in the future.

    There are many different scenarios of what can happen. The tenant could give or be given a thirty-day notice and leave without paying the last month’s rent and leave damages. They could simply “skip out” on the property. Although, this may be upsetting, this can sometimes be a positive action because we can move on to put in a better tenant. Then, of course, there could be an eviction or unlawful detainer action involving an attorney.

    What investors should always avoid is retaliation or refusal to do necessary maintenance. These situations have produced some of the biggest court settlements concerning tenancy and many are in the millions against the property owner. You do not want to give a tenant a notice to move because he is asking for repairs. You do not want to ignore the report of mold, other toxic substance, or allow something that a court could perceive as endangering the life of the residents.

    If a tenant becomes a problem, allow us to take action if we recommend it. It is better to face the situation than have it become worse. The longer you prolong removing a difficult or non-paying tenant, hoping to avoid attorney fees and obtain some rent, the bigger the risk that you will incur much higher losses. We will do our best to prevent any problem tenancies but people are not always predictable. What is important is to allow us to remove the “lemons,” so we can make lemonade by replacing them with better tenancy for a healthier investment.

    ALPS Associations

    The material provided in this newsletter is for informational and educational purposes only.
    It is NOT legal advice. Although we believe this material is accurate,
    we cannot guarantee that it is 100% without errors.

    Services Provided By:

    Property Management Newsletters 288 N. Hartford St. Chandler, Arizona 85225 United States