Austin Landmark Property Services

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December 2014

Address
11573 Jollyville Rd.
Austin, TX 78759

Mailing Address
PO Box 202344
Austin, TX 78720

Contact Us
Phone: 512.794.8171
Email: info@alpsmgmt.com
Website: www.alpsmgmt.com

Our Services

  • Real Estate Services to Buyers and Sellers
  • Out of State Property Management Company Referrals
  • Maintenance and Make Ready Services for our Owners and Referring Agents

Managing For YOUR Success

Rick Ebert, REALTOR®, MPM®
CEO

512.794.8171 X 217
alpsmgmt@alpsmgmt.com

Karen Ebert, REALTOR®, MPM®
COO
512.794.8171 X 215
karen@alpsmgmt.com

Mike Ebert, REALTOR®, RMP®
Director of Property Management

512.794.8171 X 211
mebert@alpsmgmt.com

Marc Witmer
REALTOR®, RMP®, MPM®
Property Manager

512.794.8171 X 222
marc@alpsmgmt.com

Pam Fite
Assistant Director of Operations
512.794.8171 X 214
pam@alpsmgmt.com

Mike Gonzales, REALTOR®
Property Manager
512.794.8171 X 218
mike@alpsmgmt.com

Yvonne Dougherty, CTA
Leasing and Management Coordinator
512.794.8171 X 220
yvonne@alpsmgmt.com

Rebecca Panacci, REALTOR®
Assistant Property Manager
Accounts Coordinator

512.794.8171 X 216
rebecca@alpsmgmt.com
click here

Jeff Ebert
Maintenance Coordinator
512.794.8171 X 224
jeff@alpsmgmt.com

Shelly Longoria, REALTOR®
Executive Assistant to Director of Property Management
512.794.8171 X 210
info@alpsmgmt.com
front_desk@alpsmgmt.com

Best Practices

Check Your Insurance: Events can happen - flood, extreme heat, earthquakes, fire, and more! It is important to check your insurance to obtain the best coverage possible and ensure that it is current.Review now with your insurance agent before a disaster/emergency occurs.

If An Emergency Occurs: Please be patient and avoid tying up critical phone lines and our time. Our first priority during any emergency is to handle the situation, taking any necessary measures for the safety of your property and your tenants. Then, we will contact you as soon as we are able.

The End of A Great Year
for ALPS and Our Clients

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  • Almost all of our clients who elected to protest their property taxes had their taxes reduced at least by almost 10%.
  • Austin ranked #2 in the nation in UIL's "Emerging Trends in Real Estate" report.
  • Rackspace, a San Antonio website host company, will create 500 jobs over the next 10 years in Austin.
  • According to the Austin American Statesman, the new legislature is committed to continuing incentives for businesses who are considering moving to Texas.
  • Texas is the best place for business in C-Suite Executive survey.
  • Austin ranked 6th highest in 100 large metro areas for prime age civilian employment to population ratio--a key indicator of the health of the economy.
  • ALPS is honored to celebrate its 28th year of serving our great clients and residents and we pledge to MANAGE FOR YOUR SUCCESS in the coming year.

Twelve Practical Steps to Protect Your Investment
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Our newsletters cover many issues but as the New Year approaches, we want to review twelve practices that we, as your management company, continually use to protect your investment.

1 - Support Fair Housing
This is crucial to successful property management. This covers a vast area such as advertising, showings, tenant selection, equal opportunity practices for the handicapped, and much more. We always work to avoid Fair Housing complaints but should they occur, we move to settle them swiftly and efficiently.

2 - Select good tenancy
We continually strive to improve screening practices. Choosing the right tenant is more cost effective than quickly renting to someone who will become a problem tenant, even if it means a longer vacancy.

3 - Provide reliable documentation
Another key area to reduce risk and keep tenant problems at bay is by using comprehensive documents. This encompasses leases, addendums, property notices, communications, etc. Setting up the right agreements in the beginning can help prevent future disputes.

4 - Maintain the physical property
We continually work to use competent vendors to maintain your property. We probably sound like a broken record on this subject but preventative maintenance is a big key for reducing many maintenance issues. Whether small or large, it always pays to address a problem as soon as possible and resolve them before they escalate.

5 - Tackle mold issues
Ignoring mold issues has produced some of the largest settlements against investors in the United States. We may discover that it is not toxic mold but it is better to clean up any mold before it can become a legal battle.

6 - Take tenant safety seriously
Addressing anything that could endanger tenant safety is an absolute necessity. The courts have zero tolerance for a property owner who ignores maintenance that endangers a resident. This can include unsafe electrical, flooring, plumbing, door locks, walkways, lighting, landscape, and more.

7 - Respect your tenant's privacy
The Uniform Residential Landlord Tenant Act (URLTA) provides for a tenant's right to privacy. Therefore, we contact tenants in advance and serve the proper notices when necessary if we want to enter their residence. You may own the property but it is the tenant's home and most states have specific laws to address the "right to enter."

8 - Encourage tenant retention
For obvious reasons, it can increase the return on investment (ROI) to keep a good tenant. There are many ways to encourage tenant retention and it pays to show residents that we appreciate them.

9 - Address security deposit issues
Tenants do move and when they do, the security deposit can become a battleground. Although we try to avoid this, a dispute can arise. We endeavor to settle any deposit issue as quickly as possible.

10 - Provide accurate bookkeeping records
It is important to provide you with an accurate accounting of funds for your property at all times. When you have questions on bookkeeping, we strive to provide the answers.

11 - Update on new or pending legislation
We cannot provide the best service if we do not keep up with legislation or rulings that affect management of your property. There are many ways to do this throughout the year, such as reading publications, attending seminars, workshops, and conferences.

12 - Continue to keep our clients informed
Keeping you informed on what is happening with your investment is always important. We use various means to do this such as email, telephone calls, letters, bookkeeping reports, website, etc. This newsletter is a vehicle for sharing our property management knowledge and we hope you find this information useful.

Call us if you have any questions. As your management company, we are here to protect your investment and help you when you need assistance.

Our Associations

ALPS Associations

The material provided in this newsletter is for informational and educational purposes only. It is NOT legal advice.
Although we believe this material is accurate, we cannot guarantee that it is 100% without errors.

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