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Austin Landmark Property Services

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January 2014

Address
11573 Jollyville Rd.
Austin, TX 78759

Mailing Address
PO Box 202344
Austin, TX 78720

Contact Us
Phone: 512.794.8171
Email: info@alpsmgmt.com
Website: www.alpsmgmt.com

Our Services
  • Real Estate Services to Buyers and Sellers
  • Out of State Property Management Company Referrals
  • Maintenance and Make Ready Services for our Owners and Referring Agents
Managing For YOUR Success

Rick Ebert, REALTOR®, MPM®
CEO
512.794.8171 X 217
alpsmgmt@alpsmgmt.com

Karen Ebert, REALTOR®, MPM®
COO
512.794.8171 X 215
karen@alpsmgmt.com

Mike Ebert, REALTOR®, RMP®
Director of Property Management
512.794.8171 X 211
mebert@alpsmgmt.com

Marc Witmer
REALTOR®, RMP®, MPM®
Property Manager
512.794.8171 X 222
marc@alpsmgmt.com

Pam Fite
Assistant Director of Operations
512.794.8171 X 214
pam@alpsmgmt.com

Mike Gonzales, REALTOR®
Property Manager
512.794.8171 X 218
mike@alpsmgmt.com

Yvonne Dougherty, CTA
Leasing and Management Coordinator
512.794.8171 X 220
yvonne@alpsmgmt.com

Rebecca Panacci, REALTOR®
Assistant Property Manager
Accounts Coordinator

512.794.8171 X 216
rebecca@alpsmgmt.com
click here

Jeff Ebert
Maintenance Coordinator
512.794.8171 X 224
jeff@alpsmgmt.com

Shelly Longoria, REALTOR®
Executive Assistant to Director of Property Management
512.794.8171 X 210
info@alpsmgmt.com
front_desk@alpsmgmt.com

Best Practices

Check Your Insurance: Events can happen - flood, extreme heat, earthquakes, fire, and more! It is important to check your insurance to obtain the best coverage possible and ensure that it is current.Review now with your insurance agent before a disaster/emergency occurs.

If An Emergency Occurs: Please be patient and avoid tying up critical phone lines and our time. Our first priority during any emergency is to handle the situation, taking any necessary measures for the safety of your property and your tenants. Then, we will contact you as soon as we are able.

Texas Is Leading The Way
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  • All of our clients should know now from reading our monthly newsletters in 2013 that Texas and especially Austin has taken the lead in showing the nation how to thrive.
  • Austin was the only city nationally with double digit % job growth over the last 5 years at 11%.
  • Enterprise Ireland is opening an office in Austin which will impact Austin's job growth through exchange of technologies.
  • The booming technology sector is creating high-paying jobs here, generating above average retail sales and supporting commercial tenant demand.
  • Many of our staff will be attending the upcoming Angelou Economic Forecast and we will pass along the news they glean from that seminar.
  • Shelly Longoria and Rebecca Panacci on our staff will be on the Board of Directors for the Austin Area chapter of NARPM in 2014.
  • The ALPS Team looks forward to serving all our clients and residents in 2014 and we are grateful to all of you for your continuing confidence in our ability to Manage For Your Success.
Rick Ebert's Top 5 Predictions for 2014
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  • Economy will stay strong or improve due to job creation here.
  • Investors are waiting to see what happens with taxes this year before committing to purchasing more properties. In 2014 investing activity should pick up.
  • Residents will continue to renew versus leave the homes.
  • Rents will continue to increase as housing is not keeping up with demand and people continue to come to the Austin area.
  • Companies will continue to expand and locate here because it is cheaper to expand to Austin vs. expanding in other states, especially California, or the east coast. We are centrally located and have fair weather most of the time.
It's Cleaner Than When I Found It
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Every property manager has heard this phrase many times. If said during a property management gathering, it usually elicits laughs or groans. As a property owner, you may have experienced these words first-hand from a resident yourself. No one really wants to hear this statement from any tenant.

Three scenarios can lead to this cliche. First, there are times when tenants actually do deliver a property in better condition even though the property was clean when they took possession. They are simply meticulous people - this does happen. Second, the majority who make this statement are trying to put you on the defensive because they want their security deposit back in full and they know it is not as clean as when they moved in. The third and last scenario is that it is actually is cleaner because the property was not in good condition than when they moved in.

The first scenario is the one you wish will happen; the second is manageable with good documentation and common sense to dispute the tenant's claim. The last one, that the property is actually cleaner because it was dirty when they moved in, is not a good thing.

Why is it so important to have the property in the best condition when a tenant takes possession? Habit two of Stephen Covey, author of The 7 Habits of Highly Effective People, puts it into perspective, "begin with the end in mind". If you think about it, you want the best possible exit or ending with that tenant. You want a long-term tenancy but the reality is that they all do move eventually.

By having the property in clean condition, you have the best chance of attracting the right tenancy. The residents you want in your property are those who are more particular because this is how they want to live - in a well-maintained clean property.

When the property is clean when they move in, you send a message that this is what you expect when they move out. You immediately set the stage for a good landlord/tenant relationship. Otherwise, residents begin dissatisfied and the tenancy can deteriorate from there.

As your management company, we want to avoid unpleasant and costly problems for your investment, so we have certain requirements when properties transition between tenants.

  • We have the same "clean" standards for all properties and require vendors to follow these standards. This applies to both inside and outside of the unit.
  • Unless unnecessary, we have a professional cleaning of properties so that we have documentation to support the security deposit disposition when the tenant moves out.
  • We use reliable vendors to complete the professional cleaning.
  • We document the condition of the property before the tenant moves in, and again when the tenant moves out.
  • We notify tenants when they move in what the expectations of cleanliness are when they move out.

What you don't want is a security deposit dispute when they move out, particularly one that can lead to legal issues. There is a simple answer to this - have the property clean when residents move in. Then you are on solid ground when the tenants move out.

Our Associations

ALPS Associations

The material provided in this newsletter is for informational and educational purposes only. It is NOT legal advice.
Although we believe this material is accurate, we cannot guarantee that it is 100% without errors.


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